Refund policy
At Eagle Crafts, we take pride in creating high-quality handmade leather goods and want every customer to shop with confidence.
Order Inspection
For eligible deliveries, you may inspect your order upon delivery before making payment, according to your courier's inspection policy.
If you notice that the product is damaged, incorrect, or does not match your order, please inform the delivery representative if possible and contact us immediately.
Returns
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.
To help us process your request quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product
Requests can be sent to contact@eaglecrafts.store.
Once your request has been reviewed and approved, we will provide instructions for the return or exchange.
Refunds
Refunds are only issued when:
- The product arrives damaged or defective.
- You receive the wrong item.
- Your order cannot be replaced with the correct product.
Refunds are processed using an appropriate method after the returned item has been received and inspected, where applicable.
Exchanges
If you receive a defective or incorrect product, we will gladly replace it, subject to product availability.
Non-Returnable Items
Because our products are handcrafted and inspected before shipping, we cannot accept returns for:
- Change of mind.
- Normal wear and tear.
- Damage caused by misuse, accidents, or improper care.
- Products damaged after delivery.
Contact Us
If you have any questions regarding your order or wish to request a return, exchange, or refund, please contact us at:
Our team will respond as quickly as possible and work to resolve your request fairly and efficiently.